Industry Reception Desk

Australia Wide Delivery

Shipping

We can ship to any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to regional areas, other towns and cities.

Standard delivery timeframes to Sydney, Melbourne and Brisbane are between 3-5 business days. Regional areas, other towns and cities may take up to 10 business days.

We use 3rd party delivery couriers for all deliveries. Please note that all orders made online will be delivered to ground floor only. If you need your delivery to be made to a floor level, please arrange beforehand with our Customer Service representatives by emailing us at sales@urbanhyve.com.au

Shipping costs if applicable are non-refundable as we utilise third party couriers.

Please be aware that if your order contains multiple products, the products may ship from different locations and may not arrive at the same time.

UH may provide to the customer the estimated dates of delivery and will use its best endeavours to maintain such estimates, but shall not be liable to the customer in the event that such estimates cannot be maintained.

The obligations of UH as to delivery shall extend to the delivery of goods to the kerbside or street level only. In the event that there are additional delivery requirements the customer shall notify UH at a reasonable time prior to any such delivery and any additional costs thereby incurred shall be to the customer’s expense.

Return Policy

If a manufacturing fault is present, UH will gladly replace or fix the item(s). Please note that if a manufacturing fault is present - UH must be notified in writing within 2 days of your receipt of the product. We do not accept returns for items for any other reason, including but not limited to changing your mind, due to colour variations from screen image or variations in product colour or texture due to handcrafted elements to an item. We do not accept returns for delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason.

For further information please refer to our Terms and Conditions