We can ship to any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to rural areas, other towns and cities.
Standard delivery timeframes are between 1-10 business days. Rural areas, other towns and cities may take up to 5 business days longer. All products that are in stock are dispatched as soon as possible. We use 3rd party delivery couriers for all deliveries. Please note that all orders made online will be delivered to ground floor only. If you need your delivery to be made to a floor level, please arrange beforehand with our Customer Service representatives by emailing us at email@example.com
Shipping costs if applicable are non-refundable as we utilise third party couriers.
Please be aware that if your order contains multiple products, the products may ship from different locations and may not arrive at the same time.
UH may provide to the customer the estimated dates of delivery and will use its best endeavours to maintain such estimates, but shall not be liable to the customer in the event that such estimates cannot be maintained.
The obligations of UH as to delivery shall extend to the delivery of goods to the kerbside or street level only. In the event that there are additional delivery requirements the customer shall notify UH at a reasonable time prior to any such delivery and any additional costs thereby incurred shall be to the customer’s expense.
If a manufacturing fault is present, UH will gladly replace or fix the item(s). Please note that if a manufacturing fault is present - UH must be notified in writing within 2 days of your receipt of the product. We do not accept returns for items for any other reason, including but not limited to changing your mind, due to colour variations from screen image or variations in product colour or texture due to handcrafted elements to an item. We do not accept returns for delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason.
Returns Policy You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.