Primo Open Return

Australia Wide Delivery

Shipping

We can ship to any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to regional areas, other towns and cities.

Standard delivery timeframes to Sydney, Melbourne and Brisbane are between 3-5 business days. Regional areas, other towns and cities may take up to 10 business days.

All deliveries are to kerbside or street level only. In the event that there are additional delivery requirements, please contact us for a quote as additional charges will apply.

All deliveries take place during standard business hours. if you are unable to accept delivery please let us know because additional re-delivery charges will apply.

Please be aware that if your order contains multiple products, the products may ship from different locations and may not arrive at the same time.

We may provide to the customer the estimated dates of delivery and will use its best endeavours to maintain such estimates, but shall not be liable to the customer in the event that such estimates cannot be maintained.

Return Policy

If a manufacturing fault is present, UH will gladly replace or fix the item(s). Please note that if a manufacturing fault is present - UH must be notified in writing within 2 days of your receipt of the product. We do not accept returns for items for any other reason, including but not limited to changing your mind, due to colour variations from screen image or variations in product colour or texture due to handcrafted elements to an item. We do not accept returns for delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason.

For further information please refer to our Terms and Conditions